Process Optimisation: IT Service Management for Advtech
IT Service Management Improvement
AdvTech IT had a requirement to optimise their IT Service Management processes and operations, with a view to improving IT service proficiency and delivery to ultimately ensure consistent quality and to meet ICT and Business Goals.
The project focussed on improvements of specific IT Service Management processes (based on current challenges). The project consisted of workshops with various key stakeholders to understand existing proficiency, identify gaps and plan for improvements.
Our IT Service Management consultants delivered a strategy, overall process performance dashboard and detailed process flows enabled AdvTech to streamline operations and manage process outcomes and performance.