IT SERVICE MANAGEMENT

The better IT can support business, the better an organisation will perform. Digiterra’s qualified ITSM team can assist your IT organisation with IT process and operational proficiency, governance, compliance and security.
Digiterra makes use of comprehensive, independent assessments. These are undertaken in line with best practices and assist IT management with better decision making to increase proficiency and improve governance and compliance. These assessments drive improvement initiatives to suit your resources, budget and capacity.

Our services include:

Targeted IT, Governance and Compliance Proficiency Assessments

Our assessments focus on key IT roles, processes and technologies to quickly discover areas of risk, inefficiencies and costs. We offer ITIL, COBIT and ISO assessments – to benchmark your current position and provide recommendations to close any gaps or prepare you for compliance audits.

Strategy Consulting and Management Dashboards

We can clearly align your IT processes and outcomes with strategic and organizational goals to show how IT is adding value to Business.  Our strategic and operational, goal-aligned dashboards will give you visible insights to quickly identify and correct negative trends and help you to make instantaneous and informed decision at a glance.  Our dashboards save you time compared to running multiple reports and gives you total visibility of all ITSM processes

Best Practice Process Design and Implementation

We make use of process modelling techniques coupled with best practice process information to provide you with workable IT Service Management processes.

Technology Assessments

We can provide a Technology Evaluation against your optimised processes and make recommendation as to which technology would suit your requirements or what changes need to be made to existing software.

Capability Development

Let us help you setup your IT Service Desk, Service Centre or Business Service Centre with a focus on Roles and Responsibilities, Processes, Systems and Technology and governance.  We can also provide resourcing where required to fulfil important IT service management roles.

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