Digiterra improves customer experience for Video Entertainment & Internet Company

by Lebo Seekane / Wednesday, 18 July 2018 / Published in Uncategorized

The client’s installation process was not standardised across many of the African countries. Often this process differed between branches, agents and dealers within these countries. This added unnecessary complexity and increased cost to the client. The client was also faced with numerous installation related issues negatively impacting the customer journey from purchase to consumption of their service.

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