By Lawrence Serven, Regional Sales Director, The Americas, BOARD International

This is the ninth of a 12-part blog series appropriately called “The 12 Principles of Best Practice FP&A”. These Principles are based on global research conducted with more than 700 organizations worldwide.

Principle 9: The best-performing companies do a better job of not only identifying what drives success in their business, but also developing measures for those drivers.

Most people working for a company would say they know what drives success in their business and call it conventional wisdom. What the best performing organizations do differently is they codify or formalize those beliefs so they become widely shared and understood. They then go a step further: they develop clear measures for those drivers.

But what are the types of business drivers?

As an example, in the high-tech industry innovation is considered a driver of success. The best performing organizations would take that driver and develop a clear measure for it, such as, “We measure innovation as the % of Sales coming from products introduced in the past two years.”

These are sometimes referred to as Key Performance Indicators. KPIs should be tracked not for the sole purpose of having something to put on a dashboard or scorecard, but because they’ve been determined to be success drivers.

Let’s take another example; for the hotel industry customer loyalty, occupancy, and the amount you’re able to charge for a room are frequently cited as drivers of success. The question then becomes how to measure those drivers. Customer loyalty can be measured by a Net Promoter Score (an index ranging from -100 to +100, used to assess to what extent a customer would recommend a certain company). A measure called RevPAR combines the occupancy rate and the average room rate to calculate Revenue per Available Room.

What’s worth noting here is these are drivers of success, or economic drivers, whether a particular hotel chain pays attention to them or not. Likewise, they remain a driver of success regardless of whether or not a hotel chain’s strategy addresses them or not. In fact, the strategy will impact the drivers of success one way or another — to the betterment or detriment of the company — knowingly or unknowingly. In our view, it’s far better to know how your strategy will impact the drivers of success, and better still if the strategy is designed to move those drivers in the right direction.

From a technology perspective, this leads to a discussion of Dashboards or Scorecards. The point we’ve made in this blog post is to carefully identify the KPIs, but how they are presented to the organization is important as well. Of course, the dashboard/scorecard should be uncluttered, visually attractive, easy to read, and just as easy to interact with (e.g., drill down roll up, and access relevant alternative views such as by Geography). Even better if they are accessible on any platform – laptop, smartphone, tablet or PC.

Knowing what to measure and communicating it effectively is half the battle, but just looking at numbers for the sake of viewing them is not the goal. Ultimately, we want to drive those numbers in the right direction, which is the subject of our next couple of posts.

for more info on Board Software contact us by Clicking Here

By Lawrence Serven, Regional Sales Director, The Americas, BOARD International

This is the eighth of a 12-part blog series appropriately called “The 12 Principles of Best Practice FP&A”. These Principles are based on global research conducted with more than 700 organizations worldwide.

Principle 8: The best performing companies also do a better job of holding people accountable for delivering operational results and linking them to financial incentives.

This principle goes back to the theme of operational and financial plans being tightly integrated in the best performing organizations. Accountability isn’t just about hitting the financial targets, it’s also about achieving the operational targets that ultimately drive the financials. Because operational changes drive financial performance, the best performing organizations hold people just as accountable for achieving operational targets as they do the financial ones.

Again, they avoid “blaming” people but instead foster an environment where people feel safe in reporting what happened. It is also important that the operational goals are clearly linked to financial outcomes, in a cause-and-effect linkage. There should be both leading and lagging indicators of performance that ultimately lead to desired financial outcomes.

Take for example a company, let’s call it National Foods, where there is a goal to improve productivity by 5% and where a project was launched to achieve that goal. In this case, the head of manufacturing will have the responsibility for delivering that 5% improvement, but will also make that an annual goal for the Plant Manager and all the people working on the project. In addition, the project leader will also have a goal of delivering the project on-time and on-budget. In turn, she may assign milestone delivery dates to key members of her project team.

These well-coordinated individualized goals will become the basis for annual bonuses, merit increases or other forms of incentives pay to motivate employees.

From a technology perspective, having easy to access and easy to read Dashboards/Scorecards so employees can see how they, their team, and the enterprise as a whole is tracking to meet their goals can be a very important enabler. 

In this blog post and the one prior, we discussed the importance of linking incentive programs to achievement of both financial and operational goals. We intentionally addressed them in two separate posts to underscore the need to address both equally, and avoid the common mistake of focusing exclusively on financial targets, without defining how they’ll be achieved operationally.

Looking ahead, the last four Principles are designed to help get FP&A to the next level. If the first eight principles are firmly put in place, FP&A will deliver significant value to the organisation as it drives execution and achieve desired business outcomes. These last four principles focus on business drivers and integrating them into FP&A. It’s a more advanced topic, but with the other eight principles firmly in place, the use of drivers can take FP&A (and the organisation) to a whole new level.

Today marks exactly 10 days before the largest annual international trade fair CEBIT 2018 in Hannover Germany commences. CEBIT, a computer expo features a conference and an exhibition on the latest technology and digitisation trends. This year’s theme “Europe’s Business Festival for Innovation and Digitisation” will probably be the biggest, with some of the key topics being: The Internet OF Things, Virtual Reality,  Artificial Intelligence and Drones.

Digiterra is excited to be attending this prestigious event, and will be exhibiting on all five days from 11 June – 15 June 2018 on stand number G45 in hall 15. Our stall will be representing South Africa with our new Software Factory now open in Cape Town, some of our offerings will include : Digital Transformation (Software Development), Reporting & Dashboarding (Business Intelligence,Corporate Performance Management) and Business & IT Transformation (Process Optimisation).

We will also be showcasing our new product DigiView, which are predefined, best practice KPI’s and metrics in “plug and play” dashboards and reports.

CEBIT 2018 will be covering the digitisation of businesses, government and society from every angle. Its four sections: d!conomy, d!tec, d!talk and d!campus will represent an entirely new approach, but one thing remains, the show’s core focus is on generating leads and business for all concerned.

So if you happen to be in Hannover Germany, come to CEBIT 2018 expo and pay Digiterra a visit on stand G45 in Hall 15.



Wednesday, 25 April 2018 by

With years of experience across many types of industries, our team of consultants delivers sustainable solutions to a variety of business or technical needs or challenges. Our areas of expertise include:


To contact or visit our offices for expert consulting on your business  click here

+2711 591 0100


What is Echelon?

Tuesday, 10 April 2018 by

A conceptual approach to problem solving or realising opportunities in business operations


Echelon will enable you to gain a single, connected view of your business and IT components, including:

Based on industry recognised frameworks and standards, our structured meta-model defines and presents the interdependency and operability of who, what, how, and where in terms that ensure success for any business or IT initiative. This simple, effective approach is pre-populated in iServer but is product independent and provides guaranteed value for any Enterprise Architecture software solution.




  • Strategic Objective
  • Indicators


  • Management Report
  • Value Chain
  • Process


  • Organisation Role
  • Organisation Unit


  • Data store
  • Domain Entity


  • Application Component


  • Network
  • Device
  • Technology Platform

Click here to read more on Echelon 

Contact us for assistance 011 591 0103

By Lawrence Serven, Regional Sales Director, The Americas, BOARD International

One theme we’ve seen throughout this series is that the best performing organisations have integrated financial and operational planning. This extends to the cascading of goals down through the organisation. This means that higher level goals (such as growing sales by 100K units) is broken down into incrementally smaller goals, potentially down to an individual level. For example, the 100K unit sales growth will cascade down into regions, districts, and sales people. Cascading of goals is a critical element of building accountability. While many companies cascade financial targets, the best performing organisations stand apart for cascading operational targets as well.

An interesting finding from our global research of more than 700 organizations is that public companies were more likely to cascade financial goals than privately held companies or Not-For-Profits. However, public companies are no more likely than anyone else to cascade operational targets. One reason could be that public companies have and especially high need to reach financial goals for stockholders and analysts, and that consumes all of their bandwidth.

Now most people are familiar with the concept of cascading financial goals. Typically, something like a revenue target will cascade from the enterprise to a business unit to a region to a district or Sales Representative. What makes the best performing organisations different is they also cascade operational targets; and hold people accountable for delivering them.

Keep in mind that the best run companies have explicitly linked operational metrics & goals with financial performance (they understand and leverage the relationships). So it would make perfect sense for these organizations to cascade operational goals to drive accountability for results; knowing that without that their financial goals are at risk.

From a technology perspective, scorecards/dashboards that effectively communicate key financial and non-financial measures is key. This means being able to “zip and unzip” targets — to have a line of sight from a high level vantage point down to an individual’s goals.

Accountability can be manifested in many ways, from job security, to a pat on the back, to public praise. In the next post, we want to address the most obvious means to drive accountability – pay for performance.

BOARD is a “one stop shop” solution that helps retailers to break down functional and organizational silos and to run effective planning, forecasting and analysis processes across the whole organization: from HQs down to countries, departments, warehouses, stores and SKU level.

With BOARD, financial goals can be easily translated into inventory and assortment strategies that perfectly align capacities and constraints across the whole supply chain.

Data coming from different systems (eg: PLM , ERP , legacy systems ) of various organisational units can be collected and logically linked in a single repository, providing full visibility into any step of the planning and forecasting process.

With BOARD you will be able to:

  • Move your planning process from reactive to proactive
  • Anticipate market trends in your planning process
  • Optimize product and collections profitability
  • Minimize stock-outs and over-stocks
  • Link financial objectives to operations
  • Easily define and implement workflows across the whole organization
  • Align the sales, marketing, production and logistical departments
  • Reduce complexity and increase flexibility
  • Increase users’ efficiency thorough self-service analysis

Easily summarise your business performance with stunning data visualisations, delivering a personal and immediate understanding of what is going on. Combine data from any source to effectively display and monitor the status of metrics and key performance indicators (KPIs) across the enterprise. All without writing a single line of code.


Make Your Data Talk

BOARD offers unmatched capabilities to turn organisations’ data into the right information for any decision-maker. A wide selection of gauges, data views, maps, charts, widgets, tables and other data-aware objects is associated with strong out-of-the box analytical capabilities such us segmentation, forecasting, time and business functions, all providing the capability to represent data with groundbreaking clarity.

Immediately gain a deeper understanding

Any element displayed into a BOARD dashboard is interactive, fully synchronised with all the others components on the screen and automatically connected with the underlying data. In this environment, getting deeper insights on data is a breeze. Users can drill-anywhere directly from KPIs gauges, widgets, and graphs (deciding the drill-down path; employ table rows or charts as filters for the whole screen; drag and drop measures and dimensions of analysis, to turn the most complex analysis into an effortless task.

Easily track performance against your plans

BOARD unifies analysis and planning capabilities into a single platform, providing out-of-the-box capabilities to track performances against objectives. Unified measures, metrics and hierarchies for planned, forecasted and actual data not only make it possible to easily build Business Performance or Executive Dashboards, but also allow users to immediately extend variance comparisons to any level of detail and across any dimension of analysis.

Get real-time insights

Through its physical and logical in-memory multidimensional data model, BOARD offers a single metadata gateway that makes it possible to use the data resident on whatever database as if they were native to BOARD. This way BOARD allows you to build dashboards that can source live data, to monitor business processes in real-time.


BOARD brings closed loop decision-making to the Office of Finance.

Analysis, Simulation, Planning, Forecasting and Reporting in a single environment.

By integrating Business Intelligence, CPM and Predictive Analytics in a single product, BOARD offers to the Office of Finance a cutting-edge platform to drive decision-making processes across the whole organization, achieving an enterprise wide view of company performance.

Conceived to ensure extreme agility and full adaptability to any business process, BOARD allows Finance Teams to easily create unified analysis, planning, forecasting and simulation models, with minimal IT support.

Pre-built applications for Financial Planning and Analysis and Financial Consolidation minimise implementation times, without compromising the flexibility and speed of development that characterise BOARD’s programming-free drag and drop environment.

Single data repository for BI and CPM

With BOARD, any measure, dimension or hierarchy is stored in a central data repository and can be shared by the analysis, forecast and planning processes, ensuring data consistency and enterprise wide visibility.

Multidimensional Planning and Analysis

BOARD in memory multi-dimensional technology allows users to analyse, plan and forecast accessing data from different perspectives (e.g. sales per channel, area, distributor) and at different levels of detail.

Dynamic Models

BOARD offers advanced users the ability to modify the data model during the planning or forecasting process. A new business unit, a new product, a new market or a different investment can be inserted in a controlled way during a planning cycle, simulating the effect of a new scenario on the whole business model.

What-if and Scenario Management

Simulation capabilities and instant creation of scenarios allow users to easily generate, compare, and analyse alternative options to effectively drive decisions making processes.

Advanced data entry

From validation rules, to cell locking; from data entry on blocks, to commentary on cells; from data spreading, to driver based allocation, BOARD offers a cutting edge technology to enhance the effectiveness of data-entry processes.

Self-service data modelling

BOARD Fast Track technology allow business users to create analysis and data models from raw data in a matter of seconds and without any help from IT.

Self-service reporting

An intuitive drag and drop UI allows any users not only to build their own reports on the fly, but also to create customised versions of enterprise reports and to save them in personal environments.

Personalised Workflow

BOARD provides an integrated and fully customizable workflow management capability, which natively includes conditional alerting and mailing, cell locking and triggered events. Planning steps can be easily created and correlated to approval cycles, accurately reflecting the logic behind the processes.

Advanced Office Integration

BOARD provides bilateral Office Integration with Excel, Word and PowerPoint. Users can access BOARD data directly through Excel or synchronise Word and PowerPoint document with BOARD reports to easily create auto-updating booklets and presentations.

Board Software Key Advantages

Tuesday, 13 February 2018 by


HBMP in-memory technology, toolkit, data-fast track, dynamic data models: every BOARD component has been designed to ensure maximum speed of development and high performance.

Ease of use

A self-service data-discovery environment enables users to easily search for information, interact intuitively with their data, and perform in-depth analyses with the utmost simplicity.

User Self-sufficiency

The programming-free approach empowers business users to rapidly develop and maintain sophisticated analytical and planning applications with minimal IT Support.


BOARD is the only software platform that seamlessly unifies Business Intelligence, Performance Management, Analytics and Data Discovery in a single product.


BOARD toolkit approach delivers unrivalled agility in application building, customisation and maintenance, offering a “Total Cost of Ownership” that is unachievable with traditional solutions